Privacy Policy 771cuci – Our Commitment to Protecting Your Data

This Privacy Policy clearly explains how 771cuci collects, uses, stores, and protects your personal data when you register and use our platform. Please read this document carefully in its entirety. By using 771cuci's services, you agree to the terms set out in this Privacy Policy.

1 Information We Collect

To provide a safe, fair, and personalised online gaming experience, 771cuci needs to collect certain categories of information from you. We always ensure that data collection is carried out lawfully, transparently, and strictly to the extent required for our operations.

Information you provide directly:

• Identity Information: Full name, date of birth, gender, identity card or passport number, and facial photo for KYC verification purposes.
• Contact Information: Email address, mobile phone number, and current residential address.
• Financial Information: Details of the payment methods you use, including FPX, DuitNow, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and Boost — without storing your banking passwords.
• Account Information: Username, hashed password and account security preferences.

Information collected automatically:

• IP address and network information for location verification and fraud detection.
• Device type, operating system, browser type and screen resolution.
• Gaming activity history including bets, wins, losses, and session duration.
• Login data including date, time, and login location.
• Cookie data and website usage information to improve the user experience.

2 How We Use Your Information

Every piece of data we collect has a clear and legitimate purpose. 771cuci does not use your personal data for any purpose other than those stated below without first obtaining your consent.

1. Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years and to confirm your identity in compliance with anti-money laundering (AML) legal requirements.
2. Transaction Processing: To securely and accurately process your deposits and withdrawals via your preferred payment method.
3. Account Management: To maintain your account records, gaming history, balance, and bonus activity accurately and up to date.
4. Fraud Detection: To detect and prevent any suspicious activity, fraud, or platform abuse that could compromise the safety of our player community.
5. Customer Support: To provide effective assistance when you contact the 771cuci support team via Live Chat or email.
6. Marketing Communications: To send you information about promotions, bonuses, and exclusive offers — only if you have given consent to receive such communications.
7. Legal Compliance: To fulfil reporting and compliance obligations to the relevant authorities in accordance with applicable legislation.
8. Platform Enhancement: To analyse aggregated usage patterns for the purpose of improving the performance, security, and user experience of the 771cuci platform.

3 Data Sharing & Disclosure

Your privacy is 771cuci's top priority. We do not sell your personal data to any third party for marketing or commercial purposes. However, there are specific situations where we need to share your information with trusted parties to effectively operate our platform.

Parties that may receive your data:

• Payment Service Providers: Payment gateway providers and transaction processors used to handle your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Casino, slot, and betting game providers operating under valid licences. Data shared is kept to the minimum necessary for gaming operations.
• KYC Service Providers: Third-party identity verification services that help us securely and efficiently verify player documents.
• Legal Authorities: Police, courts, or regulatory authorities when required by law or a valid court order.
• Group Companies: Entities affiliated with 771cuci for internal management, audit, or corporate compliance purposes.

4 Security & Data Protection

771cuci continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, alteration, or disclosure. The following security layers are in place:

• 256-bit SSL Encryption: All communications between your browser and our servers are protected with the highest level of Transport Layer Security (TLS) encryption.
• Password Encryption: Your account password is stored in bcrypt hash format, which cannot be decrypted even by our own staff.
• Two-Factor Authentication (2FA): An additional security layer that can be enabled to protect your account from unauthorised access.
• 24/7 Monitoring: Automated monitoring systems are active around the clock to detect and respond to any suspicious activity in real time.
• Data Segregation: Player personal data is stored separately from transaction data to minimise the risk of large-scale data exposure.
• Regular Security Audits: Penetration testing and security audits are carried out periodically by independent experts to identify and patch any system vulnerabilities.

While we take all reasonable precautions, no online system can guarantee 100% absolute security. We therefore encourage you to play your part in protecting your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

5 Cookies & Tracking Technologies

771cuci uses cookies and similar tracking technologies to enhance the user experience, analyse website performance, and deliver relevant content to you. The types of cookies we use are as follows:

• Essential Cookies: Required for core website operations, including login session management and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use our website to help us improve functionality and user experience. All data is aggregated and non-personally identifiable.
• Functional Cookies: Saving your preferences such as display settings and game choices to deliver a more personalised experience on your next visit.
• Analytics Cookies: Used to understand overall platform usage patterns for the purpose of continuously improving our services.

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some features on the 771cuci platform.

6 Your Rights as a Player

As a 771cuci player, you have the following rights regarding your personal data, and we are committed to respecting and facilitating the exercise of those rights:

• Right to Access: You have the right to know what personal data we hold about you and to request a copy of that data.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete information in our records.
• Right to Erasure: Under certain circumstances, you have the right to request that we delete your personal data when it is no longer required for the original purpose for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data while any dispute is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the use of your data for direct marketing or promotional communications at any time.

To exercise any of the above rights, please contact the 771cuci support team via Live Chat or email us at [email protected]. We will process your request within 30 business days.

7 Data Storage & Deletion

771cuci adheres to the principle of data minimisation. We retain your personal data only for as long as is genuinely necessary for the purpose it was collected, or as required by applicable law.

• Active Account Data: Retained for as long as your account remains active on the 771cuci platform.
• KYC Data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering (AML) legal requirements.
• Transaction Records: Retained for 7 years for financial auditing and tax compliance purposes.
• Communication Logs: Customer support records are retained for 2 years for quality control and dispute resolution purposes.
• Marketing Data: Immediately deleted or suppressed upon your withdrawal of consent to receive marketing communications.

Once the retention period has lapsed or the data is no longer required, we will securely delete or anonymise it using methods that ensure it cannot be recovered or reused.

8 Privacy Policy Changes

771cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or service improvements. Whenever a material change occurs, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the 771cuci platform homepage at least 7 days before any changes take effect.
• Sending email notifications to all registered players for critical changes.

Continued use of the 771cuci platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account by contacting our support team.

9 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the 771cuci platform
• Response Time: We are committed to responding to all privacy-related enquiries within 48 business hours

Our data protection team is ready to help you understand your rights, process data-related requests and resolve any concerns you may have about your privacy as a 771cuci player.